FAQ

• Who is Mountain Glen’s 2023-2025 Board of Directors?

President – Mary

Vice President – Kenny

Secretary – Dawn

Treasurer – Valerie

Member at Large - Angela

Architectural Review Committee - Carol Jones

Note: Until the Association’s board can establish an architectural review committee (ARC) compromised of member volunteers of the community, board directors will serve as the committee fulfilling the responsibilities.  Once the committee is formed, a board member will chair the committee, overseeing architectural request and compliance.

• How can I contact board members with community related questions or concerns?

Please send your questions, comments, or information for board member to: mountainglen@gmail.com 

Read our community’s bylaws to understand how we operate, including our membership, board officers, committees, meetings, and more.   

• Will HOA Board Members be interacting on our Community Facebook page?

The Facebook page created for Mountain Glen Homeowners’ Association will be utilized by the Association’s Board of Directors to post community events and updates of previously posted information.  This includes but not limited to: board, special, and other meetings, social events, community yard sales, etc.  

Please send your questions, comments, request or information for board members to: mountainglen@gmail.com

If you would like to receive email communications / Newsletters please send your email address to mountainglen@gmail.com

• What company is Mountain Glen Contracted with for community management services?

Cedar Management Group, LLC

     Community Manager: Yasmeen Goodwin-Rivera 877-252-3327 | www.mycmg.com

     E-mail: support@mycmg.com

• Who do I contact with questions or concerns about wetland areas? 

Questions concerning wetland areas, we ask that you refer to your CC&Rs for your respective section in which your property is located.  This document can be found within your property resale disclosure packet.  For additional questions regarding wetland areas, contact Henrico County at (https://henrico.us/works/engineering-environmental-services/environmental-contacts/ )

You may also contact the following:

Mr. Batdorf, the Henrico Water Quality Research Analyst (wetlands) at BAT073@henrico.us 

Norfolk District – U.S. Army Corps of Engineers (USACE) at 757-201-7500 or visit the website at https://www.nao.usace.army.mil/

The U.S. Environmental Protection Agency (EPA) at https://www.epa.gov/

The U.S. Fish and Wildlife Service at https://www.fws.gov/

Note: Referencing Mountain Glen Homeowners’ Association, Inc.’s CC&Rs, The properties described as “Wetlands” and “Common Area For Environmental Quality & Wildlife Habitat Protection Corridor” on the Subdivision Plat and approved construction plans shall be preserved as indicated in perpetuity in its natural state; both floral and faunal, by prohibiting wetland destruction or alternations, building construction, addition of fill material, cultivation, pruning, or tree harvesting in the area designated as “Wetlands” and “Common Area for Environmental Quality & Wildlife Habitat Protection Corridor”.  Additionally, certain activities are prohibited on the property designated as “Wetlands” and “Common Area for Environmental Quality & Wildlife Habitat Protection Corridor”.  For more information, we ask that you refer to your CC&Rs provided within your property resale disclosure packet. 

• Who do I contact if I want to make modifications to the exterior of my home?

If you have future plans to make modifications/additions to your home’s exterior or yard, please review the Association’s CC&Rs which can be found within your property resale disclosure packet.  Submission of an ARC application is required prior to any work performed.

Once you’ve completed your application, the form along with required attachments should be submitted to mountainglen@gmail.com for committee approval.  There is a partnership between parties to review and decision the application.  Please allow 3 business days for a written response.

ARC (Architectural Review Application) can be found on Mountain Glen’s website https://www.mountain-glen.org/home/governing-documents/architectural-review-application 

Note: While Mountain Glen’s management company helps the board with day-to-day business tasks, including the community manager lending a hand to the ARC, under contract the community manager does not have the authority to approve ARC applications.  

• Can I cut down trees in protected wetland areas? 

If a tree or trees within your property lines are dead, you may remove it/them at no cost to the Association, without prior written approval from Mountain Glen’s ARC.  The owner reserves the right to amend permits, as is noted in the CC&Rs, to allow certain improvements as may be necessary for the development of the property such as utility crossing, to include power, phone, gas, sewer, water, drainage, and other related infrastructure.

• Where does our precinct vote?

Fairfield District 217 Mountain vote at the Public Utilities Operations & Maintenace Center located at 

10401 Woodman Road.  See attached PDF map for location.

• When is garbage and recycling containers picked up?

Your large green garbage receptacle is picked up on Monday except when a holiday falls on a Monday, in which case your garbage receptacle is picked up on the following business day.  Recycling bins are picked up every other Tuesday, for information on the specific date or to obtain a recycling bin, contact CVWMA at (804) 340-0900.  The board asks that all residents place their garbage and recycling receptacles out at the earliest the evening before pick up and place them back in the garage by the following evening.  If you were missed for pick up, please contact public works or CVWMA to request a missed pickup.

• What is the speed limit in the Mountain Glen community?

The speed limit is 25 mph; signs are clearly posted.  Anyone caught speeding above the posted limit is subject to a $250 speeding fine to include        any additional fines for speeding. 

• My neighbor's cat and dog are walking freely around the community and onto my property, what can I do?

While cats do not have to be licensed in Henrico County, dogs do.  A dog license is required of all dogs over the age of four months and covers the calendar year from January 1 to December 1. Dogs used to assist impaired persons (such as sight dogs) are exempt from licensing.

As for freely walking the community or on your property, we ask that homeowners not bring pets into their home unless control can be maintained.  Running the neighborhood is a disrespect to your neighbors and also a danger to your pets.  If your pet damages another homeowners' property or is seen defecating on it, you could be setting yourself up for a civil suit.  If you see a stray or abandoned dog in the neighborhood, please contact Henrico County's non-emergency number at (804) 501-5000.

• I want streetlights and sidewalks in our community, what do I need to do?

Part of the aesthetics of our community is the lack of sidewalks.  Without them, the community maintains its park-like settings.  The Mountain Glen community was designed with this concept in mind to keep a more rural setting.  It would not be possible financially to incorporate sidewalks into our community as it would take a total rework of the storm system along with curbs and cutters and this would be at the association's expense.  

In addition, street lights were not part of the plan for this planned community to promote a rural feeling.  We do however encourage member residents to put their porch and garage lights on during evening hours in keeping streets lighted and to discourage the possibility of crime and vehicle theft within the community.